Yes exactly - let me format it correctly:

Headline: Polytomic spent months waiting for Chargebee support. Measure responded in hours.

Stat 1:Hours not weeksfor support responses

Stat 2:0 engineering liftfor complex usage billing

Pull Quote: "We transitioned from long wait times for generic support to a true partnership with a team that understands our complex billing requirements. Measure's flexible APIs and robust parent-child billing have been instrumental in our ability to scale and effectively serve our enterprise clients."

Quote Attribution: Eric Samuel, Business Operations at Polytomic

Industry: Data Infrastructure

Company Size: Growth-stage

About Polytomic

Polytomic is a unified platform for data syncs including ETL and Reverse ETL. They help businesses activate their data by moving it between systems at scale.

Polytomic had an enterprise deal waiting on billing infrastructure. The prospect needed hierarchical billing: multiple subsidiaries rolling up to a parent organization, separate invoices for each entity, consolidated reporting at the top. Chargebee couldn't handle it.

Eric Samuel, who leads Business Operations, had a support ticket open. Week three. He'd asked about implementing parent-child billing for the deal. The first response took five days and was clearly copied from documentation. His follow-up asking for implementation specifics took another week. The answer didn't address his actual question. He couldn't get a straight answer on whether Chargebee could do what the prospect needed.

The enterprise deal kept waiting.

The pattern was already familiar

This wasn't the first time Polytomic had hit this wall. They were building Polytomic Connect, a new product that needed sophisticated usage-based billing across multiple dimensions: data volume, API calls, different usage metrics tracked simultaneously.

Every time Eric tried to model something more complex than basic subscriptions in Chargebee, the same thing happened. Either the platform couldn't do it, or the support team took weeks to confirm they couldn't do it. Generic responses copied from docs. Long wait times. Follow-up questions that restarted the entire cycle.

For a fast-growing data infrastructure company launching new products and closing enterprise deals, billing support shouldn't be the bottleneck.

What Measure did differently

Eric reached out to Measure with Polytomic's requirements: robust usage import capabilities, parent-child hierarchies for enterprise customers, and support from people who actually understood what they were building.

Response time: four hours. Not a canned answer — specific guidance on exactly how Measure would handle Polytomic's parent-child use case and multi-dimensional usage billing. When Eric had follow-up questions, he got answers the same day from someone who understood the technical requirements.

The contrast mattered. At Chargebee, they'd wait weeks for generic support that didn't solve their problem. At Measure, they got expert guidance in hours.

The migration

Measure's team worked directly with Polytomic's operations team to move all customer and subscription data from Chargebee. For Polytomic Connect, they configured usage-based billing by setting up how Measure would ingest their usage data. No engineering lift required.

For enterprise customers, they deployed parent-child hierarchies where subsidiary accounts automatically roll up to the parent for consolidated billing and reporting. The feature that had been blocking the enterprise deal for weeks? Live in the system.

What changed

The enterprise deal that had been waiting on billing infrastructure? Closed. Polytomic Connect? Launched on schedule with complex multi-dimensional usage billing working from day one. New enterprise prospects with complex organizational structures? No longer a blocker.

Eric doesn't miss the Chargebee experience. Waiting weeks for generic responses. Spending time on billing workarounds instead of operations strategy. Explaining the same context to different support agents who clearly didn't understand the use case.

With Measure, when something comes up, he sends a message. Someone who knows the product and knows Polytomic's setup responds with a real answer. Usually within hours.

The difference between billing support that blocks deals and billing support that closes them.

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